Frequently Asked Questions
Getting Started
How do I become a client?
It’s easy! Just click Book Now and create your profile in Time To Pet. From there, you’ll fill out a quick client form, and we’ll reach out to schedule your free meet & greet. Once we’ve met and approved your account, you’re ready to book anytime — no phone tag, no hassle.
What happens at the meet & greet?
Our 20-minute meet & greet is a relaxed, friendly visit where we get to know your pet (and you!). We’ll go over routines, feeding, medications, quirks, and any house details. If you ever need a second meet & greet, it’s just the price of a regular visit.
What areas do you serve?
We currently serve Westfield and Carmel, Indiana, keeping our routes local so we can stay reliable, punctual, and consistent for our clients.
How do I book a service?
All scheduling happens through Time To Pet. You can request walks, pet sits, and overnight stays right from your dashboard. Once we confirm, you’ll get an email reminder seven days before your booking begins. Easy-peasy.
Services & Scheduling
What services do you offer?
We offer dog walking, pet sitting (for dogs, cats, and other small pets), medication administration (at no extra charge!), and light home care like plant watering and mail pickup. Our goal is to make your time away completely stress-free, for both you and your pet.
What’s the difference between a dog walk and a pet sit?
A dog walk is a focused 30- or 60-minute stroll around your neighborhood (GPS-tracked, of course!). A pet sit includes feeding, playtime, short walks, bathroom breaks, and plenty of snuggles — it’s ideal for longer absences or pets who prefer company over exercise.
Do you really never cancel?
That’s right — we’ve never canceled on a client. Reliability is at the heart of what we do. Your pet counts on consistency, and so do you. We take that trust seriously.
What if I need to extend or change my booking?
No problem! Just send us an email at amanda@westfieldpetsitter.com to confirm the changes. (Please don’t use the Time To Pet chat for this — email ensures it’s documented and handled right away.)
Cancellations & Policies
What’s your cancellation policy?
For day visits, please cancel at least 2 weeks in advance.
For overnight stays, at least 4 weeks in advance.
If you cancel within those windows, you’ll be responsible for half the total invoice.
If you’re one of our regular weekly dog walking clients, you have a flexible 24-hour cancellation policy — cancel before that and you’ll get a credit for next week. After 24 hours, the visit is forfeited.
For overnight stays, at least 4 weeks in advance.
If you cancel within those windows, you’ll be responsible for half the total invoice.
If you’re one of our regular weekly dog walking clients, you have a flexible 24-hour cancellation policy — cancel before that and you’ll get a credit for next week. After 24 hours, the visit is forfeited.
What happens if the weather’s bad?
If it’s pouring rain, icy, or dangerously hot or cold, we’ll modify the visit for safety. That might mean indoor playtime, a quick potty break, or enrichment time inside. If there’s a state of emergency, we’ll pause visits and notify you right away so your emergency contact can step in.
If you’re one of our regular weekly dog walking clients, you have a flexible 24-hour cancellation policy — cancel before that and you’ll get a credit for next week. After 24 hours, the visit is forfeited.
If you’re one of our regular weekly dog walking clients, you have a flexible 24-hour cancellation policy — cancel before that and you’ll get a credit for next week. After 24 hours, the visit is forfeited.
Do you charge extra on holidays?
Yes, holiday visits are $15 more per visit on major holidays — Christmas Eve & Day, New Year’s Eve & Day, Easter, Thanksgiving, 4th of July, Memorial Day, and Labor Day.
Home Access & Safety
How do you access my home?
We prefer electronic access (like a garage code or door keypad), but we do require a key backup. We may make up to two backup keys for emergencies or team access. All keys are stored securely and coded for privacy — never labeled with your name or address.
What if you can’t get in?
If we can’t access your home (dead battery, wrong code, stuck lock), we’ll contact you first, then your emergency contact. If we still can’t get in, we’ll call a licensed locksmith — and you’ll be responsible for that cost.
What if someone else is in my home during visits?
No problem — but please let us know in advance through Time To Pet. If other people (like cleaners, landscapers, or family) are present, we’re released from liability for any damage or pet-related issues during that time. Safety first, for everyone.
Health, Medications & Emergencies
Do you charge extra to give medication?
Never! Whether it’s pills, injections, or inhalers, we handle them all safely and with care, at no additional cost.
What if there’s a pet emergency?
Your pet’s safety comes first. We’ll immediately try to reach you, then your emergency contact. If we can’t reach either of you, we’ll seek veterinary care right away and treat your pet as if they were our own. You’ll be responsible for reimbursement of any medical expenses.
Do you work with pets who have special needs?
Absolutely, as long as your pet can be handled safely and isn’t aggressive or reactive. We’re comfortable with medical needs and routines, but we can’t provide care for pets who are unsafe to leash or handle.
Payments & Policies
How does billing work?
Everything runs through Stripe inside Time To Pet. Your 50% deposit will be due at the time of booking and the remainder of the invoice will be due 1–7 days before your scheduled services begin. For weekly clients, charges run on Mondays for the upcoming week.
Do you offer refunds or credits?
Credits apply for early cancellations (within policy) or weather-related adjustments. Refunds are generally not offered once services have begun, but we’re always happy to talk if something unexpected comes up.
Are you insured and bonded?
Yes! The Westfield Pet Sitter, LLC carries full liability insurance and bonding for your protection. We take every precaution with your pets and your home, but you can rest easy knowing there’s professional coverage behind every visit.
Other FAQs
Do you post my pets on social media?
Sometimes! With your permission, of course. We focus on your adorable pet — not your home — and we’ll even let you know when your fur baby becomes internet-famous.
What’s your communication style during visits?
We send real-time updates through Time To Pet with photos, notes, and all the little details (meals eaten, walks taken, tail wags counted). You’ll never be left wondering how your pet’s doing.
Can I trust you in my home?
Yes — and that’s the foundation of our business. I started The Westfield Pet Sitter because I couldn’t find anyone I truly trusted for my own bulldog. Now, me and my team are that person for others. Professional. Reliable. Responsive. Always.
Still have a question?
Reach out anytime at amanda@westfieldpetsitter.com — we’d love to help you feel 100% confident before booking. Because your peace of mind is the most important part of what we do.